Frequently Asked Questions (FAQs)

Welcome to the Frequently Asked Questions for Oxford Scholarly Editions Online (OSEO). The questions are divided into those for users and those for librarians. If you have a question that is not on this list, please contact us at library.marketing@oup.com.

 

Questions for users

Which books are within OSEO? Existing content, future content

1) How often is OSEO updated?
2) How can I find out which new titles are being added to OSEO?
3) There is an Oxford Scholarly Edition which I would like to see available on OSEO
4) How is the text of the editions digitized?

Finding information within OSEO — searching, linking, browsing

5) Where does information on an Author page come from?
6) One of the cross-reference links in the text doesn't work
7) What are the different ways of searching within OSEO?
8) Where are the textual notes?
9) What linking is available in OSEO?
10) I’m having difficulty searching by date in Advanced Search. What date format is required?
11) How are the works arranged on an Author page?
12) What does “omit duplicate editions” on a results page mean?
13) Are images from the printed editions included on OSEO?

Working with the content — printing, saving, downloading

14) Can I print text from OSEO?
15) Can I save sections from the text to PDF from OSEO?
16) How much material can I legally print/save to PDF from OSEO?
17) What is the difference between the two pdf types available on the OSEO site?
18) How do I cite something from OSEO?
19) Can I take data away?
20) How do I compare texts?
21) Can I use the OED alongside OSEO?
 

Problems with the content — textual errors, display issues

22) I have a specific question about some text within OSEO

 

Questions for Librarians

Technical aspects of the content — OpenURL, DOIs, MARC Records, Usage statistics

23) Is OSEO OpenURL-compliant?
24) Does OSEO make use of digital object identifiers (DOIs)?
25) Does OSEO provide MARC records for subscribing institutions?
26) How are the OSEO user statistics reports defined?
27) Can I see usage statistics for my library/institution?
28) How often are COUNTER statistics made available?

29) What is your policy on third party data mining?

 

Access issues — logging in, not seeing the correct content

30) I am a subscriber/content owner and I can't access OSEO
31) After I enter my user name/password and click on "log in" and then try to search or use the indexes, I'm being bounced back to a blank log-in screen
32) Do you offer library card access to OSEO?
33) Our institution connects to the internet using NAT; can we access OSEO?
34) Users with off-site access to OSEO
35) What is your policy on cookies?
36) Questions about proxy servers
37) Questions relating to IP addresses
38) Questions about passwords

Subscriber services — account information, browser compatibility, accessibility

39) How do I update my institution's subscription record?
40) Which browsers will OSEO display on correctly?
41) How accessible is OSEO and will my screen reader software work with it?
42) How do I use Subscriber Services?

Discoverability

43) Does OSEO support meta search software?
44) What content can Google, and other search engines, crawl from OSEO?
45) What discovery services contain metadata from OSEO?
46) Can I receive email alerts regarding news and updates to OSEO?

 


 

The answers…

Questions for users

Which books are within OSEO? Existing content, future content

1) How often is OSEO updated?

The content on OSEO is set to grow into a massive virtual library, with new content added in chronological steps—the rest of the Victorians, and the twentieth century, as well as medieval and more classical works—until ultimately it will include all of Oxford’s distinguished list of authoritative scholarly editions. For the latest information on updates, please sign up to our RSS feed.

2) How can I find out which new titles are being added to OSEO?

You can subscribe to an RSS feed from the Home Page, which delivers new information about OSEO straight to your desktop.

For the most recent list of forthcoming titles for OSEO, including pricing, please contact your sales representative.

3) There is an Oxford Scholarly Edition which I would like to see available on OSEO

Please contact us with details of the Edition and we will let you know when we’re planning on including it within OSEO.

4) How is the text of the editions digitized?

The full text of each edition has been digitized for online display and has an underlying structural markup in XML that supports advanced search. Each digitized text has been through a checking process to ensure high levels of accuracy. Inevitably errors may arise during the digitization process. We welcome feedback from users which will enable us to correct the data displayed on OSEO. Users can also consult a pdf  of any page of the print edition which is an exact replica of each printed page.

 

Finding information within OSEO — searching, linking, browsing

5) Where does information on an Author page come from?

Each major author on OSEO has an Author page which provides contextual information about their life and works. This information comes largely from within the relevant scholarly editions themselves, or (e.g. in the case of vital dates) from other reliable sources such as the Oxford Dictionary of National Biography.

The earliest and latest work statements pertain only to material on OSEO. They are based on composition dates (or in some cases earliest date of publication) as stated within the OUP edition.

Any date given after a work title is the year of earliest publication.

6) One of the cross-reference links in the text doesn't work

If a cross-reference link in the text isn't working, please contact us and we will try to fix the issue as soon as possible.

7) What are the different ways of searching within OSEO?

There are three main ways in which you can carry out a search in OSEO:

  • Quick Search

The Quick Search is used to search for authors, editions, works, or specific terms. Phrases need to be in inverted commas (“”) and wildcards (* and ?) can be used.
Find more information on Quick Search here.

  • Advanced Search

The Advanced Search is used to search the entire content of OSEO, including bibliographical data and metadata as well as the content of each edition. You can also search for multiple terms.
Find more information on Advanced Search here.

  • Using the Find Location in text option

This enables a user to search for a specific location within a text. For example a line number, a page number, a scene number.
Read more information on Find location in text here.

The content in OSEO can also be browsed by edition, work, and author.

8) Where are the textual notes?

Each edition has been restructured in its online presentation, so that textual notes are accessible alongside the text of a work no matter where they are located in the original print edition. When you view a work that contains textual notes, the notes appear in a Notes panel on the right-hand side of the work itself.

Both editor’s Notes (identified by a circle symbol) and critical apparatus (identified by a diamond symbol) are displayed as default in the Notes panel. You can select to remove either and/or both by clicking on the cog icon and checking/unchecking the appropriate boxes.

You can click on the symbols either in the Work Text panel, or in the Notes panel to move to the corresponding note or location in the work.

Read more detailed information about the Notes here, or watch a short video.

9) What linking is available in OSEO?

There are several ways in which information is linked in OSEO:

  • Links within an edition—these may be from a work to a note, or from one section of the edition to another.
  • Links between editions—the ‘work maps’ pull together works published across several related print editions (eg Hobbes’ correspondence can be displayed as a single list despite being published in two print volumes)
  • Links to other resources available in your library—from the Library drop down menu on the left hand side of the homepage
  • Links to other online resources—for example biographies with the Oxford Dictionary of National Biography and to online reviews of Oxford editions
  • The 'Extras' pane—this contains links that OUP has added to the digital version of an edition. Currently these links are of two types: links to secondary scholarship published on Oxford Scholarship Online (requires a subscription) that explicitly refer to the particular passage of a text, and links to the Oxford Latin Dictionary where the particular passage is cited in the dictionary entry. A triangle symbol in the right margin of the text indicates the existence of an ‘extra’ note to that line, and the ‘Extras’ pane can be hidden if required (instructions available here). Whilst these links will be added to continually, the ‘Extras’ pane is currently available for Classics modules only.

10) I’m having difficulty searching by date in Advanced Search. What date format is required?

Simply enter a year into the date field. If you wish to search with a date range, enter a year in each of the two fields; if you want to search within a given year, leave the second field blank. OSEO does not support day/month/year searching.

11) How are the works arranged on an Author page?

The works list contains only works which are written or translated by, or attributed to, the author within our source edition.

The works are grouped under headings (such as ‘Verse’); a work may appear in one category only. Within each category works are arranged in collections. Clicking on the plus sign will open up works within a grouping. Upper level groupings are ordered alphabetically; lower level groupings are ordered as in the edition they appear in. 

12) What does “omit duplicate editions” on a results page mean?

Some works occur more than once within the OSEO editions. For example Macbeth appears in The Oxford Shakespeare: The Tragedy of Macbeth as well as The Oxford Shakespeare: The Complete Works: Original-Spelling Edition, Thomas Middleton, Vol. 1: The Collected Works and The Oxford Shakespeare: The Complete Works (Second Edition). In such cases our Editorial Board have selected one edition as the default source of the work. Clicking “omit duplicate editions” means that you see a single version of a work, rather than a listing of each occurrence of it. This is intended to reduce the risk of duplicate results.

13) Are images from the printed editions included on OSEO?

Wherever possible images from the printed editions have been cleared for online publication and are included in the digital version available on OSEO. Where we have been unable to obtain permission to reproduce an image online, the site will display a placeholder instead.

 

Working with the content — printing, saving, downloading

14) Can I print text from OSEO?

Yes. You can print content from OSEO based on the current page view (which could be within a Work, Edition, Author record, search results page, or our information pages). To print any page from OSEO, use the Printer icon in the Tools toolbar at the top of the page. A preview window will appear with the correctly formatted pages, including editorial notes (where relevant), minus the site navigation components.

A Print Preview page will always be displayed to show you the format of what you are printing and a QR code is provided at the end of the printout to enable a user to return to the URL from the print out (using a QR scanner).

Please note that printing restrictions apply.

15) Can I save sections from the text to PDF from OSEO?

There are two ways of working with PDFs from within OSEO:

  • Generating an on-the-fly PDF of the page display. To print or save an individual page display from OSEO, navigate to the page in a Text or a Work and click the PDF button within the Tools toolbar.
  • Viewing a PDF of the original print page. To generate a PDF of the corresponding page of the print Edition, at the Edition book page, enter the print page number in the box next to GO and click Download PDF (if you click Go this will take you to the page within OSEO). A PDF of the original text corresponding to that page number will be displayed. You can then save or print the PDF as required.

Please note that Copyright restrictions apply.

16) How much material can I legally print/save to PDF from OSEO?

You are restricted by Copyright to the amount of information that you can print or download. It is very important that you read the Legal Notice, which includes information on printing and downloading to PDF, before printing or downloading anything from OSEO.

17) What is the difference between the two pdf types available on the OSEO site?

Any page of the original printed edition can be viewed as a pdf. Users might find this helpful to refer to for particular presentation (e.g. typography or layout) which may not be replicated in the html text. The help text  explains how to download a print pdf page by using the download pdf function on an Edition Page or on a Work Page.

Alternatively users may generate a pdf version of the section of text they are viewing on OSEO (for example a scene of a play, a poem) by clicking the pdf button at the top right  generate PDF icon. This pdf will present the text of the work as well as any critical apparatus or editorial notes relating to it, whether or not the user has chosen to display them in the right hand notes column. At the end of the generated pdf a QR code is displayed. Using a smartphone and scanning app, users can follow this link back to the particular page on the OSEO site.

18) How do I cite something from OSEO?

There are a number of ways to cite from OSEO.

From any page within an edition, click on the cite tool Cite tool icon  in the top right. This will bring up a preview of a citation statement, which you can also export to reference management software in .ris format:
 Cite tool window

Alternatively use the intelligent copy and paste tool. Select the text you want to cite using your mouse; click the tool Copy and paste icon  to bring up the OSEO clipboard containing the lines you selected together with full citation information including the OSEO URL and a DOI of that edition or work. You can see how the URL adds the line number or "milestone" to the URL that identifies the text of the work as a whole. That means that once you know the id of a work, you can make up URLs to identify particular lines in it. For example, you can use the copy and cite tool to see that Hibbard's edition of Hamlet has an identifier of 00000006, so can be identified through the URL http://www.oxfordscholarlyeditions.com/view/instance.00000006. If you would like to identify Act III Scene 1 line 59 in that work, you can identify that with the milestone 3.1.59, to make the URL http://www.oxfordscholarlyeditions.com/view/instance.00000006?milestones=3.1.59which will take you straight to the "slings and arrows of outrageous fortune". 

19) Can I take data away?

We are actively considering how to support users who want to take data away for use in their work. If you would like to tell us about your requirements which might inform our policy and future direction of OSEO, you can email the OSEO editorial team at contactoseo@oup.com

20) How do I compare texts?

Download this powerpoint (35MB) to watch a film showing a reader using OSEO to compare two different versions of a scene in King Lear. We are keen to explore how we can better support users comparing texts, and would be happy to hear about use cases that you would like to see supported: please contact us on contactoseo@oup.com

 21) Can I use the OED alongside OSEO?

The Oxford English Dictionary (OED) is a subscription product, so to use it alongside OSEO you, or your institution, will need a subscription. We then recommend adding one of the  look up tools described on the OED web site to your browser. This will enable you to select any word in a text in OSEO and search for it in the OED with a single click. 
 

Problems with the content — textual errors, display issues

22) I have a specific question about some text within OSEO

If you have any questions related to the text or content within OSEO, please send an email to contactoseo@oup.com and our editorial team will look into your query.

 

 


Questions for Librarians

Technical aspects of the content — OpenURL, DOIs, MARC Records, Usage statistics

23) Is OSEO OpenURL-compliant?

Yes, OSEO is compliant with version 0.1 of the OpenURL specification. To enable this feature in your institution, please access your account information in Subscriber Services. OSEO also supports custom OpenURL resolver icons specific to your institution.

Also note that OSEO is integrated with Ex Libris' SFX Knowledge Base, ensuring that the site operates as both a source and target for OpenURL.

24) Does OSEO make use of digital object identifiers (DOIs)?

Yes, a digital object identifier (DOI) is available for every edition within OSEO, and for every separate work within each edition. DOIs for Editions appear on the index card at the top of each Edition page, and DOIs for works appear when you use the intelligent copy-and-paste tool.

The DOI is the best way of citing and linking to electronic documents. The DOI consists of a unique alpha-numeric character string which is assigned to a document by the publisher upon initial electronic publication. The DOI will never change.

If you want to turn a DOI into a hyperlink, add http://dx.doi.org/ at its beginning to make a URL, e.g. http://dx.doi.org/10.1093/9780198113522.book.0001.

For more information on these features please contact Subscriber Services.

25) Does OSEO provide MARC records for subscribing institutions?

MAchine Readable Cataloguing records (MARC21 Records) are available for library professionals to download free of charge.  Our records are NACO, SACO, and AACR2 compliant.

Click on the appropriate link on our Subscriber Services page to download a MARC21 format file (.mrc) containing records of titles published in the latest content update, or of all the titles currently published in OSEO. Please note that you will require MARC record reader/editing software (such as MARC Edit) to load these files to your library system.

26) How are the OSEO user statistics reports defined?

OSEO offers COUNTER-compliant statistics (following the Code of Practice for Books and Reference Works, Release 4) with title-by-title usage and offering the following reports:

  • Book Report 2 (BR2): Number of Successful Section Requests by Month and Title
  • Book Report 4 (BR4): Access Denied to Content items by Month, Platform and Category
  • Platform Report 1 (PR1): Shows searches, record views and results clicks (which show the clicking action after a search has been performed)

If you have any questions, please read our COUNTER FAQs or contact Customer Support:

North and South America: oxfordonline@oup.com

Rest of the world: onlinesubscriptions@oup.com

27) Can I see usage statistics for my library/institution?

Yes, COUNTER-compliant usage statistics are available to account administrators. To see your institution's usage statistics, follow the appropriate link in our Subscriber Services area (you'll need to use your administrator user name and password).

28) How often are COUNTER statistics made available?

COUNTER statistics are made available approximately 2 weeks after the end of the month.

29) What is your policy on third party data mining?

Oxford University Press recognizes the research benefit of Text and Data Mining (TDM) across a variety of research fields. As such, we are happy to accommodate TDM for non-commercial use. Although researchers are not required to request permission for non-commercial text-mining, OUP is happy to offer consultation with a technical project manager to assist in planning your project, including avoidance of any technical safeguards triggers OUP has in place to protect the stability and security of our websites. To request a consultant for your TDM project, please e-mail Data.Mining@oup.com

OUP is also happy to consider any Commercial TDM requests. To request approval for TDM for commercial use, please email Data.Mining@oup.com

 

Access issues — logging in, not seeing the correct content

30) I am a subscriber/content owner and I can't access OSEO

First of all, please check that you have sent us your licence agreement. Unless you are in a free trial period, we cannot give you access to OSEO until we have received and checked your signed license agreement. Please see the following FAQs for other connection issues.

a) Is it possible that some of your registration details are incorrect on our database?

If the IP address/es for your institution or the user name and password which you use to access OSEO are incorrect in our subscriber database you will not be able to access the site. Check with your librarian or account administrator, and ask them to follow the instructions below.

First of all, you need to log in to OSEO then select Subscriber Services from the top toolbar on any page, and then go to 'Subscriber Services Log in for existing subscribers' to enter the Subscriber Services page for your territory. From there you can check that you are using the correct user name and password or that the correct IP addresses have been entered for your institution.

Once you have checked whether your IP address details are correct, please use the contact us section in Subscriber Services to tell us whether:

— your IP address/es need to be corrected (if so, please supply the correct address/es)
— your IP address/es are correct, but you still can't get access to OSEO.

b) Are you seeing any error messages when you try to log in to OSEO?

Error messages appear above the login box on the Log in screen. These give some suggestions about why you may not be able to access the site. They may direct you to either your network administrator or to the contact us page.

c) Could your account be on hold?

Occasionally an account is put on hold if we have not received your subscription payment, or if your subscription or free trial has expired. In both of these cases we would usually have been in touch with you about this. Do contact us for more information about this.

d) If your institution holds a concurrent user licence, it may be that your browser is not configured to accept cookies

Cookies are required for subscribers to OSEO in order to control access to the service. If you see a cookie-related error message when you try to log in to the OSEO site, then you need to enable cookies and try again.

For more information, please contact us.

31) After I enter my user name/password and click on "log in" and then try to search or use the indexes, I'm being bounced back to a blank log-in screen

It is possible that you are seeing an old page and need to alter your cache settings. To find out how to refresh your cache settings, please refer to the online help in your Browser.

32) Do you offer library card access to OSEO?

Yes, to access using your library card, use the login on the Home Page.

33) Our institution connects to the internet using NAT; can we access OSEO?

Our access control software will work fine with sites firewalled using NAT. In order to give you access, we just need to know which IP address ranges that the NAT software is masquerading as. Please contact us if you would like to do this.

34) Users with off-site access to OSEO

We do not allow remote access unless it is by a secure route e.g. Shibboleth, Athens, a referred URL access from an accessed-controlled page on the subscriber's website or access via a VPN (Virtual Private Network). Please contact us for more information.

35) What is your policy on cookies?

Cookies are required for subscribers to OSEO in order to control access to the service. The default policy will be to use cookies for authentication. However, subscribers who have unlimited access licences for OSEO may choose to disable cookies and will still be able to use the service, but note that usage statistics related to user sessions will not be available.

36) Questions about proxy servers

a) Will our proxy server IP address(es) be enough to allow access to OSEO?

Yes. However, if you are accessing OSEO through a proxy server then you need to give us the IP address of the proxy server in order for you to access the OSEO site.

b) I've registered my proxy server IP address(es), but I can't access OSEO.

If you are shown as not logged in when you access http://www.oxfordscholarlyeditions.com and have no access to full-text content then the IP address of your proxy server is not being recognised by the OSEO site. If this is the case, please contact us, giving us details of the problem.

c) After previously successful IP-authenticated access via a proxy server, why am I now being requested to sign in with a user name and password?

If there is no obvious technical solution to the problem, please contact your Internet service provider (ISP) to check whether they have changed their configuration in a way that might hinder your IP-authenticated access to the OSEO site.

37) Questions relating to IP addresses

a) I've tried to set up IP-authenticated access to OSEO without success

If, for some reason, you are unable to access OSEO by IP address authentication, referring URL access may be possible. Please contact us to enquire about further possibilities for your institution.

b) How do I register a large number of IP addresses or change my institution's existing IP addresses?

Contact the office appropriate to your region with the list of IP addresses.

North and South America: oxfordonline@oup.com
Rest of the world: onlinesubscriptions@oup.com

Tip: remember to use the asterisk (*) wildcard character if you are registering an entire class of IP address, and condense IP ranges in the following way, e.g. nnn.nnn.1-30.*

38) Questions about passwords

a) I've forgotten my site administrator password

Please contact us and specify whether you would like to be reminded of your password, or whether you would like to change it (along with details of what you'd like to change it to) and we will send you the details as soon as possible.

b) Can I distribute my site administrator user name and password to allow access for colleagues?

No, this is a restricted ID which should be kept in a safe place for use only by the librarian or site administrator. As access to OSEO for institutions is IP authenticated, your colleagues will be able to access service without a user name and password. If any of your colleagues requires a user name and password for off-site access to OSEO, please contact us.

c) I have forgotten my user name and password to access OSEO

Only account administrators can reset passwords. Please see your librarian or administrator for help.

 

Subscriber services — account information, browser compatibility, accessibility

39) How do I update my institution's subscription record?

To view your subscription details log in to the Subscriber Services site appropriate to your region.

Alternatively you can just e-mail the office appropriate to your region giving details of what you would like us to change and we will contact you as soon as we have implemented the changes:

North and South America: oxfordonline@oup.com
Rest of the world: onlinesubscriptions@oup.com

40) Which browsers will OSEO display on correctly?

OSEO is designed to display and function correctly on the more recent versions of:

  • Firefox, Google Chrome, and Safari on Mac OSX
  • Firefox, Chrome, and Internet Explorer on Windows XP, Vista, and 7.

Should you experience any difficulties with the display of special characters (e.g. Gothic letters) please try using either Firefox or IE since you may find that these browsers support a wider font set. We recommend that you set your screen resolution to 1024x768 pixels for the optimum display and use of OSEO.

41) How accessible is OSEO and will my screen reader software work with it?

OSEO supports A and AA criteria of WCAG 2.0. and works with most popular screen-reading software. We have worked hard to ensure that all users have an equal level of access to the content in OSEO and are happy to answer any questions on this subject as well as receive comments on areas that could be improved.

Discoverability

42) Does OSEO support meta search software?

Yes; the site can currently be accessed by meta search software via HTTP request and supports the method="get" using a base URL as follows:

Example for single search terms, search term = mind
http://www.oxfordscholarlyeditions.com/srupage?version=1.1&operation=searchRetrieve&query=cql.serverChoice+=+mind&startRecord=1&maximumRecords=100&

Example for multiple search terms, search term 1 = mind, search term 2 = time
http://www.oxfordscholarlyeditions.com/srupage?version=1.1&operation=searchRetrieve&query=cql.serverChoice+=+%22mind+time*%22&startRecord=1&maximumRecords=100&

43) What content can Google, and other search engines, crawl from OSEO?

Google can crawl all the “public” pages in OSEO (for example, News, About and Legal Information). All editions, works and author pages within OSEO will appear within Google search results (and other search engines).

44) What discovery services contain metadata from OSEO?

Metadata from OSEO is provided to Summon, EDS, PrimoCentral, WorldCat Local and Softweco.

45) Can I receive email alerts regarding news and updates to OSEO?

You can subscribe to our RSS feed which delivers the latest news straight to your desktop.

 

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