Questions for librarians

Click on a question to be taken straight to the answer. If you have a question that is not on this list, please contact us at library.marketing@oup.com.

Technical aspects of the content

Access issues

Subscriber services

Discoverability

 

 

Technical aspects of the content

Is OSEO OpenURL-compliant?

Yes, OSEO is compliant with version 0.1 of the OpenURL specification. To enable this feature in your institution, please access your account information in Subscriber Services. OSEO also supports custom OpenURL resolver icons specific to your institution.

Also note that OSEO is integrated with Ex Libris' SFX Knowledge Base, ensuring that the site operates as both a source and target for OpenURL.

Does OSEO make use of digital object identifiers (DOIs)?

Yes, a digital object identifier (DOI) is available for every edition within OSEO, and for every separate work within each edition. DOIs for Editions appear on the index card at the top of each Edition page, and DOIs for works appear when you use the intelligent copy-and-paste tool.

The DOI is the best way of citing and linking to electronic documents. The DOI consists of a unique alpha-numeric character string which is assigned to a document by the publisher upon initial electronic publication. The DOI will never change.

If you want to turn a DOI into a hyperlink, add dx.doi.org/ at its beginning to make a URL, e.g. dx.doi.org/10.1093/9780198113522.book.0001.

For more information on these features please contact Subscriber Services.

Does OSEO provide MARC records for subscribing institutions?

MAchine Readable Cataloguing records (MARC21 Records) are available for library professionals to download free of charge.  Our records are NACO, SACO, and AACR2 compliant.

Click on the appropriate link on our Subscriber Services page to download a MARC21 format file (.mrc) containing records of titles published in the latest content update, or of all the titles currently published in OSEO. Please note that you will require MARC record reader/editing software (such as MARC Edit) to load these files to your library system.

How are the OSEO user statistics reports defined?

Oxford University Press provides usage statistics that are compliant with the COUNTER Code of Practice, Release 5. These reports are designed to be clear, flexible, and consistent. For more information and to access reports for your institution, please see our Usage Statistics page for librarians.

Can I see usage statistics for my library/institution?

Yes, COUNTER-compliant usage statistics are available to account administrators. To see your institution's usage statistics, follow the appropriate link in our Subscriber Services area (you'll need to use your administrator user name and password).

How often are COUNTER statistics made available?

COUNTER statistics are made available approximately 2 weeks after the end of the month.

What is your policy on third party data mining?

Oxford University Press recognizes the research benefit of Text and Data Mining (TDM) across a variety of research fields. As such, we are happy to accommodate TDM for non-commercial use. Although researchers are not required to request permission for non-commercial text-mining, OUP is happy to offer consultation with a technical project manager to assist in planning your project, including avoidance of any technical safeguards triggers OUP has in place to protect the stability and security of our websites. To request a consultant for your TDM project, please e-mail Data.Mining@oup.com

OUP is also happy to consider any Commercial TDM requests. To request approval for TDM for commercial use, please email Data.Mining@oup.com

 

 

Access issues

I am a subscriber/content owner and I can't access OSEO

First of all, please check that you have sent us your licence agreement. Unless you are in a free trial period, we cannot give you access to OSEO until we have received and checked your signed license agreement. Please see the following FAQs for other connection issues.

a) Is it possible that some of your registration details are incorrect on our database?

If the IP address/es for your institution or the user name and password which you use to access OSEO are incorrect in our subscriber database you will not be able to access the site. Check with your librarian or account administrator, and ask them to follow the instructions below.

First of all, you need to log in to OSEO then select Subscriber Services from the top toolbar on any page, and then go to 'Subscriber Services Log in for existing subscribers' to enter the Subscriber Services page for your territory. From there you can check that you are using the correct user name and password or that the correct IP addresses have been entered for your institution.

Once you have checked whether your IP address details are correct, please use the contact us section in Subscriber Services to tell us whether:

— your IP address/es need to be corrected (if so, please supply the correct address/es)
— your IP address/es are correct, but you still can't get access to OSEO.

b) Are you seeing any error messages when you try to log in to OSEO?

Error messages appear above the login box on the Log in screen. These give some suggestions about why you may not be able to access the site. They may direct you to either your network administrator or to the contact us page.

c) Could your account be on hold?

Occasionally an account is put on hold if we have not received your subscription payment, or if your subscription or free trial has expired. In both of these cases we would usually have been in touch with you about this. Do contact us for more information about this.

d) If your institution holds a concurrent user licence, it may be that your browser is not configured to accept cookies

Cookies are required for subscribers to OSEO in order to control access to the service. If you see a cookie-related error message when you try to log in to the OSEO site, then you need to enable cookies and try again.

For more information, please contact us.

After I enter my user name/password and click on "log in" and then try to search or use the indexes, I'm being bounced back to a blank log-in screen

It is possible that you are seeing an old page and need to alter your cache settings. To find out how to refresh your cache settings, please refer to the online help in your Browser.

Do you offer library card access to OSEO?

Yes, to access using your library card, use the login on the Home Page.

Our institution connects to the internet using NAT; can we access OSEO?

Our access control software will work fine with sites firewalled using NAT. In order to give you access, we just need to know which IP address ranges that the NAT software is masquerading as. Please contact us if you would like to do this.

Users with off-site access to OSEO

We do not allow remote access unless it is by a secure route e.g. Shibboleth, Athens, a referred URL access from an accessed-controlled page on the subscriber's website or access via a VPN (Virtual Private Network). Please contact us for more information.

What is your policy on cookies?

Cookies are required for subscribers to OSEO in order to control access to the service. The default policy will be to use cookies for authentication. However, subscribers who have unlimited access licences for OSEO may choose to disable cookies and will still be able to use the service, but note that usage statistics related to user sessions will not be available.

Questions about proxy servers

a) Will our proxy server IP address(es) be enough to allow access to OSEO?

Yes. However, if you are accessing OSEO through a proxy server then you need to give us the IP address of the proxy server in order for you to access the OSEO site.

b) I've registered my proxy server IP address(es), but I can't access OSEO.

If you are shown as not logged in when you access http://www.oxfordscholarlyeditions.com and have no access to full-text content then the IP address of your proxy server is not being recognised by the OSEO site. If this is the case, please contact us, giving us details of the problem.

c) After previously successful IP-authenticated access via a proxy server, why am I now being requested to sign in with a user name and password?

If there is no obvious technical solution to the problem, please contact your Internet service provider (ISP) to check whether they have changed their configuration in a way that might hinder your IP-authenticated access to the OSEO site.

Questions relating to IP addresses

a) I've tried to set up IP-authenticated access to OSEO without success

If, for some reason, you are unable to access OSEO by IP address authentication, referring URL access may be possible. Please contact us to enquire about further possibilities for your institution.

b) How do I register a large number of IP addresses or change my institution's existing IP addresses?

Contact the office appropriate to your region with the list of IP addresses.

North and South America: oxfordonline@oup.com
Rest of the world: onlinesubscriptions@oup.com

Tip: remember to use the asterisk (*) wildcard character if you are registering an entire class of IP address, and condense IP ranges in the following way, e.g. nnn.nnn.1-30.*

Questions about passwords

a) I've forgotten my site administrator password

Please contact us and specify whether you would like to be reminded of your password, or whether you would like to change it (along with details of what you'd like to change it to) and we will send you the details as soon as possible.

b) Can I distribute my site administrator user name and password to allow access for colleagues?

No, this is a restricted ID which should be kept in a safe place for use only by the librarian or site administrator. As access to OSEO for institutions is IP authenticated, your colleagues will be able to access service without a user name and password. If any of your colleagues requires a user name and password for off-site access to OSEO, please contact us.

c) I have forgotten my user name and password to access OSEO

Only account administrators can reset passwords. Please see your librarian or administrator for help.

 

 

Subscriber services

How do I update my institution's subscription record?

To view your subscription details log in to the Subscriber Services site appropriate to your region.

Alternatively you can just e-mail the office appropriate to your region giving details of what you would like us to change and we will contact you as soon as we have implemented the changes:

North and South America: oxfordonline@oup.com
Rest of the world: onlinesubscriptions@oup.com

Which browsers will OSEO display on correctly?

OSEO is designed to display and function correctly on the more recent versions of:

  • Firefox, Google Chrome, and Safari on Mac OSX
  • Firefox, Chrome, and Internet Explorer on Windows XP, Vista, and 7.

Should you experience any difficulties with the display of special characters (e.g. Gothic letters) please try using either Firefox or IE since you may find that these browsers support a wider font set. We recommend that you set your screen resolution to 1024x768 pixels for the optimum display and use of OSEO.

How accessible is OSEO and will my screen reader software work with it?

OSEO supports A and AA criteria of WCAG 2.0. and works with most popular screen-reading software. We have worked hard to ensure that all users have an equal level of access to the content in OSEO and are happy to answer any questions on this subject as well as receive comments on areas that could be improved.

 

 

Discoverability

Does OSEO support meta search software?

Yes; the site can currently be accessed by meta search software via HTTP request and supports the method="get" using a base URL as follows:

Example for single search terms, search term = mind
http://www.oxfordscholarlyeditions.com/srupage?version=1.1&operation=searchRetrieve&query=cql.serverChoice+=+mind&startRecord=1&maximumRecords=100&

Example for multiple search terms, search term 1 = mind, search term 2 = time
http://www.oxfordscholarlyeditions.com/srupage?version=1.1&operation=searchRetrieve&query=cql.serverChoice+=+%22mind+time*%22&startRecord=1&maximumRecords=100&

What content can Google, and other search engines, crawl from OSEO?

Google can crawl all the “public” pages in OSEO (for example, News, About and Legal Information). All editions, works and author pages within OSEO will appear within Google search results (and other search engines).

What discovery services contain metadata from OSEO?

Metadata from OSEO is provided to Summon, EDS, PrimoCentral, WorldCat Local and Softweco.

Can I receive email alerts regarding news and updates to OSEO?

You can subscribe to our RSS feed which delivers the latest news straight to your desktop.

 

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